The Self-Disruptive Leader: Modern Retail’s Agile C-Suite

Evolving technology and consumer expectations have created both complexities and opportunities for customer-centric business leaders – rendering the roles of the Chief Merchant, Chief Marketer, CTO, CIO, CDO, and Chief Experience Officer among others more multifaceted and blurred than ever before. Recognized as change agents, a new suite of leadership has emerged to keep pace with consumer expectations and desired business outcomes, leading the implementation of new structures and processes to bridge gaps and ensure their organizations are set up for success.


Progressive, bold, customer-obsessed, agile, digital, disruptive, socially adept, determined —> hear from c-suite leaders redefining the competencies and traits of future-forward retailers.