Accelerating Next Generation Customer Experiences

Transformative retailers understand the importance of putting the consumer at the center — not just saying you’re customer-centric, but manifesting a truly customer-centric culture. They understand the importance of going beyond great product to create authentic customer connections that foster loyalty + trust, engage new customers, and brand sustainability.


You’ll hear candid insights from progressive marketers + digital leaders on how they’re driving exceptional customer experiences + accelerating business outcomes by:


  • empowering passionate brand enthusiasts
  • using data + digital as an enabler, while navigating ever-changing regulatory compliance
  • balancing customer empathy with product + service initiatives
  • reducing cultural friction to more quickly implement better customer experiences